If Vector Wire Pro is not for you, email us within 14 days of your first payment and we refund it in full. You do not have to justify it. After that window you can still cancel at any time and keep access to the end of the period you paid for.
14 days from your first payment. Full refund. No questions asked.
Subscriptions are not currently running; every desk is open to everyone while we finish shipping (why). This policy is here so the terms are settled before billing returns. If you are somehow still being charged from an earlier subscription, that is not something you should have to argue about — email us and we will refund and cancel it whatever the date.
Email support@vectorwire.ai from the address on your account with “refund” in the subject line. That is the whole process — there is no form and no retention call.
We action it within 3 business days. Paddle, our merchant of record, then returns the money by your original payment method; how quickly it appears is up to your bank, typically 5–10 business days.
Full refund of your first payment if you ask within 14 days of it. Later months are not refundable — cancel instead, and your access runs to the end of the month you have paid for.
Full refund within 14 days of purchase. Between day 15 and the end of the year we do not refund the remainder, but you can cancel at any point to stop the next renewal and keep access for the rest of the year you have paid for.
The 14-day window applies to your first payment, not to each renewal — by the time a renewal comes round you have had a year, or a month, to judge the product.
If a renewal genuinely caught you out — you meant to cancel and did not, and you have not used the terminal since it charged — write to us anyway. We would rather refund it than keep money from someone who does not want the product.
Cancelling stops the next charge. It does not cut off access immediately and it does not delete your account — you keep Pro until the end of the period you have paid for, then drop to the free tier. If you also want your data deleted, see the privacy policy.
Charged twice, charged after cancelling, or billed for a plan you did not choose — that is not a refund request, it is our mistake. Email us and we will fix it in full, whatever the date.