Alibaba Group Holding has opened sign-ups for Qwen Go, a personal agent built into its Qwen app, with access rolling out in phases ahead of a formal release3. The agent is designed to carry out everyday tasks on a user's behalf rather than just answer questions.
Reports on October 13 described trials in which the assistant accessed services, compared options, and contacted customer support on users' behalf2. According to IT Home and Leiphone, Qwen Go can file flight-delay compensation claims, request price-protection refunds on Taobao, arrange car maintenance, book sports venues, and compare prices across shops. When needed, it can query and operate platforms a user has authorized and phone service providers to finish a task.
In one case described by Leiphone, a user asked Qwen Go to obtain compensation from customer service. The agent checked the user's orders with four airlines to find the delayed flight, switched to online customer service when the hotline was blocked, declined a voucher in favor of cash, and secured a 70-yuan payout to the user's Alipay account. Another user said the agent noticed that a cookware item had dropped in price and claimed a 52-yuan price-protection refund. The agent's actions were visible on screen, and the user could intervene or stop the process at any point.
Qwen has been positioned as a personal assistant since it launched last year, already handling shopping, ride-hailing, parcel delivery, and wealth management tasks through Alibaba Group Holding's ecosystem and open platform. Qwen Go extends that range from services inside Alibaba Group Holding's own apps to multistep tasks that involve outside companies. Alibaba Group Holding has not yet said when the agent will be available to all Qwen users.
The move comes days after Microsoft shipped its Microsoft Decision 1 model built on Alibaba Group Holding's Qwen 3.5 9B rather than on OpenAI technology[3].